Returns Policy
Effective Date: 26/07/2025
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
1. Returns
- You have 14 days from the date of delivery to return an item.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Downloadable digital products
3. Refunds
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed to your original method of payment within 5 business days.
- Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
4. Exchanges
- We only replace items if they are defective or damaged.
5. Return Shipping
- You will be responsible for paying your own shipping costs for returning your item.
- We recommend using a trackable shipping service or purchasing shipping insurance.
- Please supply us with the name of the shipping service and the tracking number.
6. Contact Us
If you have any questions about our Returns Policy, please contact us at:
Email: orders@jonlucasdigitalfineart.art